Recipients typically pay duties, VAT, and taxes upon customs clearance, based on CIF value (cost + insurance + freight). Choose DDP (prepay as shipper) or DDU (recipient pays) at booking; low-value gifts under de minimis (e.g., $800 USD) often qualify for exemptions.

Core docs include commercial invoice (with HS codes/values), packing list, bill of lading/AWB, and certificate of origin. Add shipper’s instructions, EEI for U.S. exports >$2,500, or SDS for hazmat. Upload scans at booking to avoid delays.

Prohibited: Hazmat (flammables, lithium batteries), perishables, weapons, drugs, and embargoed destinations (e.g., Iran, Cuba). Restricted: Alcohol/tobacco (limits apply), high-value goods (> $500 needs insurance), live animals (vet certs). Check restrictions by country before shipping.

Enter your tracking number on the FSC Express website for real-time updates from pickup to delivery. SMS/email alerts notify you of status changes, delays, or arrival—accessible 24/7 worldwide.

Standard liability covers up to $100 per package for loss or damage. Purchase enhanced insurance at booking for full value coverage on high-risk or valuable items; file claims within 24 hours with photos and details for quick resolution.